Bills and accounts | Gippsland Water

Help managing your bill and account

A customer sitting at the kitchen bench looking at their bill on a laptop.

Your bill

Switch to eBills, get help understanding your bill, find out about payment options and register a concession.

Person swiping on their iPad with a glass of water.

My account online

View bills, change contact details, request financial assistance, sign-up for SMS and email notifications and more through our online services.

Gippsland Water employee sits at desk with two computer screens displaying website. Employee is looking at the camera and smiling.

Financial support

We get it and we're here to help. Support options to help pay your bills.

Sarah from our customer service team smiling at the camera wearing her headset.

Family violence

Assistance for people experiencing or at risk of family violence.

A couple moving house. A woman is packing a box on the floor, a man is on the phone.

Moving

Find out what you need to do when you move house.

Customer on the phone

Update your details

Update your contact details with us.

A customer and a Gippsland Water employee discussing a water supply agreement.

My water supply agreement

A Water Supply Agreement allows us to supply water to customers outside our water supply district.

Luke is inside the Tyers pump station. He's wearing hi-vis and smiling looking at the camera.

Guaranteed service levels

Our guaranteed service levels and how we’ll compensate you if we don’t meet them.