Charters Customer Charter The Customer Charter covers all customers and explains your rights and obligations as customers. It also explains our rights and obligations. Read more Trade Waste Customer Charter The Trade Waste Customer Charter explains the added rights and obligations of our trade waste customers as well as our rights and obligations. Read more Policies Family Violence Policy Outlines how we assist people experiencing or at risk of family violence. Read now Customer Support Policy Outlines how we help customers experiencing financial difficulty or vulnerability. Read now Gifts, Benefits and Hospitality Policy Outlines how we respond to offers of gifts, benefits and hospitality. Read now Public Interest Disclosure Outlines how we respond to complaints of improper conduct. Read now Privacy Policy Outlines how we protect your right to privacy. Read now Social media guidelines Outlines how we manage our social media pages. Read now Environmental Policy Our environmental commitment. Read more Statement of Obligations Our obligations as one of Victoria's water corporations. Read more Procurement Complaints Policy Outlines how to log a complaint and our procedures for handling complaints. Read now
