Customers asked to provide feedback on products and services

Gippsland Water customers, alongside those from seven regional water corporations, will soon have an opportunity to share their feedback as part of an Annual Customer Satisfaction Survey.

To continually enhance the water and sewerage services provided to the community, some customers will receive an email and be asked to complete a short survey to share their thoughts on their water and sewerage services.

Managing director Sarah Cumming said customers across all participating service areas are encouraged to be as honest as possible.

“The survey will help us to identify whether we are meeting customer expectations for water and sewerage services. The survey is one of the most important ways we learn from our customers and improve our services,” Ms Cumming said.

“Whether or not you receive an email, you can participate by visiting our website and taking the survey to ensure your voice is heard.”

Organisations aim to gather feedback from over two thousand customers across the seven water corporations, including Westernport, South Gippsland, East Gippsland, Central Highlands, Goulburn Valley and Coliban Water.

To encourage participation, each corporation is offering customers the chance to win one of ten $100 bill credits for those who complete the survey before 6pm Tuesday 31 October.  Winners will be announced after the survey closes in early November 2023.

For customers eager to provide feedback and potentially win a $100 bill credit, the survey will also be made accessible on Gippsland Water’s website for four weeks from 9 October 2023.

Personal information collected for competition entry will be used solely for the purposes of the competition. Personal information will not be linked to feedback.

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