Gippsland Water asks customers to weigh in on performance

Gippsland Water is seeking feedback from customers on its performance over the last 12 months. 

The organisation recently released its 2024 Community Report which provides a snapshot of its performance against key promises and commitments made in its 2023 Price Submission. 

Managing director Sarah Cumming said the feedback would help shape the next 12 months and keep the organisation accountable.   

“We’re asking our customers to share their thoughts on our performance, let us know what we’ve done well, and what they’d like to see more of,” Ms Cumming said.   

“Key initiatives shaped by customer feedback over the last 12 months included the delivery of our new and improved website and a customer care campaign, which focused on building awareness about the types of financial support we offer.   

“We also took proactive action to secure a 3.3 gigalitre bulk water entitlement for Warragul and Drouin’s rapidly growing population to meet ongoing demand.”  

“Other highlights included partnering with Gunaikurnai Land and Waters Aboriginal Corporation (GLaWAC) to bring potable water to Knob Reserve and increasing support for communities during emergency events, such as the February Mirboo North storm.” 

Ms Cumming said the organisation valued feedback and had adapted its plans to reflect evolving customer sentiment in previous years.   

“Keeping our finger on the pulse and adapting to evolving community sentiment is what helps us ensure we’re focusing on the things that matter most to our communities,” Ms Cumming said. 

Feedback can be provided online in an anonymous and confidential way. 

 Visit  www.gippswater.com.au/community/community-reports to read the full report and share your thoughts.   

 -ends-