Stay up-to-date during emergencies with Gippsland Water

Gippsland Water is asking customers to make sure their contact details are up-to-date for emergencies.

Managing director Sarah Cumming said recent weather events had highlighted the importance of being able to reach customers as quickly as possible.

“During the wild weather in early September, some of our services were interrupted and we needed people to know what was happening,” Ms Cumming said.

“One of the ways we can do this is with text messages and we know that not all of our customers have registered their mobile phone numbers with us.

“We’ve recently updated our process to make it easier and quicker on our end and now we are asking customers to jump online and make sure their details are up to date.

“They can also call our Customer Care team on 1800 050 500, who can make the update for them."

Ms Cumming said that text messages notifications were available for several important messages.

“There are times where we need to let customers know about service interruptions or convey important public health and safety messages,” Ms Cumming said.

“While we use other channels like radio, TV, social media and our website, SMS is one of the most instant and effective methods we have of reaching people.”

To update your contact details, visit www.gippswater.com.au/update-your-details

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